Service Advisor

Job Summary

The Service Advisor is the first line of contact for the customers during the service process. He/She is the communication liaison between the customer and the dealership and is always therefore expected to represent the company as per guidelines.

Responsibilities

• To always meet and greet customers in a professional and courteous manner ensuring a high level of customer experience.
• To complete the vehicle inspection form according to guidelines ensuring proper a thorough record of the vehicle contents and work requested by the customer.
• Secure customer approvals and signatures on relevant documentation/Work Order forms according to company’s guidelines.
• Generate Repair Orders/Estimates and record accurate data using systems provided.
• Continuously monitor job progress and provide customers with updates and maintain a customer contact log according to guidelines.
• Ensure relevant documents are obtained for warranty.
• Liaises with the warranty department to submit jobs according to dealer guidelines.
• Monitors the Daily Service Log for all jobs according to guidelines.
• Follows the operating procedures as instructed.
• Other related duties as assigned.

Requirements

Qualifications

• Minimum five (5) CXC Passes.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with automotive industry-specific software will be considered an asset
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management efficiently.

Previous Experience

• Minimum of two years’ experience working in customer service
• Minimum of one year experience working in the automotive industry.

Skills & Abilities

• Familiarity with vehicle repair processes and industry standards.
• Ability to work collaboratively with a diverse team and contribute to a positive work environment.
• Strong attention to detail.
• Excellent communication and interpersonal skills.