Senior Operations Supervisor

Senior Operations Supervisor

Our client in the facilities services industry is seeking to recruit a Senior Operations Supervisor on a 12-month renewable contract. The company provides services across industrial, commercial, and office sites, operating 7 days a week with day and night shifts, and handling occasional special projects.

Employment Terms:

• Contract: 12-month renewable
• Base Salary: TTD $7,000 per month
• Phone Allowance: TTD $400 per month
• Performance Bonus: Up to TTD $600 per month
• Location: Port of Spain/Environs

The Role:

The Senior Operations Supervisor will lead Shift System & Workforce Oversight for approximately 25 employees assigned to various projects:

• Night Shift: 7 days per week with approximately 7 full-time and 17 part-time staff
• Day Shift (Plant): 2 full-time staff, 7 days per week
• Office Cleaning: 1 full-time staff, Monday–Friday (2:00 PM – 6:00 PM)

The Supervisor will oversee daily operations, manage staff across all shifts, act as the main point of contact for clients, and support business growth.

Key Responsibilities

• Manage staff attendance, scheduling, and shift coverage
• Handle sick calls, emergencies, and replacements
• Supervise night, day, and office operations
• Implement discipline and performance management
• Conduct site inspections and quality audits
• Liaise with clients on operational matters
• Oversee onboarding, orientation, and staff training
• Coordinate one-off and special projects
• Prepare weekly operational reports

Experience & Qualifications

• Experience managing multi-shift teams and coordinating operational priorities is highly desirable
• 3–5 years supervisory or operations experience, preferably in service, facilities, or field-based environments
• Demonstrated ability to exercise sound judgment, professionalism, and authority in day-to-day operations
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Reliable transportation (mandatory)
• Flexible availability (days, nights, weekends)
• High level of professionalism, judgment, and integrity
• Basic computer and reporting skills

Work Schedule Overview

This section provides an overview to help candidates understand the role’s time expectations:

• Flexible Working Hours: Approximately 30–35 hours per week, structured to support operational.
• Night Audits: Conducted 2–3 times per week (approximately 9:45 PM – 12:00 AM,if required). Audit nights can be rotated at the Supervisor’s discretion
• Remote Work Flexibility: Daytime administrative tasks may be completed remotely where appropriate
• Adaptive Scheduling: The schedule may be adjusted to align with operational priorities and on-site requirements

Disclaimer

• We welcome applications from all qualified candidates. Please note that only applicants whose qualifications and experience meet the requirements of the role will be contacted for an interview.

Job Ref: RS