Sales Representative

Job Summary

The Sales Representative is responsible for identifying customer needs, conducting site visits and building surveys, preparing quotations, and recommending suitable products and services. The role uses technical knowledge, organisational skills and an understanding of customers’ operations to secure business and generate revenue for the Company. The incumbent may also monitor prequalification and tender processes.

The position supports market penetration and business development by identifying new opportunities, achieving sales targets and maintaining positive customer relationships that encourage long-term loyalty.

Duties and Responsibilities

1. Build and maintain relationships with existing customers and prospective clients. Identify and qualify potential buyers of service agreements through scheduled sales calls, lead follow-up and established marketing strategies.
2. Assess customer needs, develop and implement sales strategies, and prepare formal sales plans to secure customer commitment.
3. Close sales to meet or exceed established sales targets and sales plan objectives.
4. Develop and maintain an active pipeline of proposals to support the achievement of assigned sales quotas.
5. Record and update all customer interactions and prospecting activities in the relevant Customer Relationship Management (CRM) database.
6. Conduct site visits and building surveys to assess customer requirements and support the preparation of proposals and quotations.
7. Maintain accurate and complete records of all sales activities.
8. Submit sales requisitions, invoices, delivery notes, expense documentation, reports on competitor activity and related correspondence accurately and on time.
9. Maintain regular contact with customers to ensure that Survival Systems Limited meets their requirements and supports long-term customer loyalty.
10. Coordinate the sale of services involving moves, additions and changes for assigned customers and accounts.
11. Identify opportunities to sell Quoted Work Orders, Test and Inspect services, Monitoring services, and Preventative Maintenance contracts to new and existing customers.
12. Manage customer agreement renewals as required.
13. Work with the Service and Inspection Department to deliver excellent customer service and collaborate with other departments to generate leads for services, equipment and system upgrades.
14. Contribute to the achievement of the key objectives outlined in the Company’s Annual Sales Plan.
15. Comply with Company policies, procedures and internal controls.
16. Perform other related duties as required.

Minimum Qualifications and Experience

• An Associate Degree in Business or a related field.
• A Bachelor’s Degree in Business Management, a Chartered Institute of Marketing (CIM) qualification, or a qualification in a related field would be an asset.
• A minimum of five (5) years of sales experience, with demonstrated evidence of consistently meeting sales targets.
• Training in Customer Service.

Required Knowledge and Technical Skills

• Knowledge of the Company’s operations and the market in which it operates.
• Demonstrated ability to prepare Business Development Plans and Sales Reports.
• Proficiency in Microsoft Office Suite

Skills and Competencies

• Adaptability: Adjust the approach to customer meetings based on the customer’s responses and needs.
• Customer Needs Assessment: Explore customers’ broader requirements and identify opportunities beyond their immediate concerns.
• Emotional Intelligence: Recognise and respond appropriately to customers’ emotions, placing emphasis on personal connections throughout the sales process.
• Relationship Building: Develop effective internal and external relationships to support cooperation and achieve business objectives.
• Problem Solving: Identify complex problems, review relevant information, evaluate options and implement practical solutions.
• Safety Awareness: Follow applicable workplace and trade safety laws, regulations, standards and practices.
• Professionalism: Demonstrate appropriate conduct, appearance and communication, with consideration for how words and actions affect others.
• Integrity and Self-Control: Act honestly and ethically and maintain composure in challenging situations.
• Customer Service: Provide responsive, professional and consistently high-quality service.
• Communication: Communicate clearly and effectively, both verbally and in writing, including when explaining technical information.
• Time Management: Plan, organise and prioritise daily work activities to meet deadlines and sales objectives

REF: J.C