Customer Service Representative

Our client, a well-established company located in the Chaguanas area, is seeking to permanently onboard a motivated and customer-focused Customer Service Representative (CSR) to join their team

Location: Chaguanas
Employment Type: Permanent
Salary: TT$4,500 per month
Probationary Period: 3 months
Working Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m.

Position Overview

The Customer Service Representative will serve as a technical interface between clients and the company, supporting product enquiries, customer orders, and related customer service requirements.

Key Responsibilities

• Respond to customer enquiries regarding products, parts, equipment, and services.
• Provide customers with relevant product and technical information.
• Assist with processing and following up on customer orders.
• Liaise with internal teams to coordinate customer requirements and ensure timely fulfilment.
• Maintain professional and effective communication with customers.
• Assist with resolving customer concerns and providing appropriate solutions.
• Follow up with customers regarding orders, deliveries, and outstanding requirements.
• Maintain accurate customer and order records.
• Support the sales and service teams with customer-related activities as required.
• Develop and maintain positive relationships with customers.
• Perform other related duties as assigned.

Key Requirements

• Minimum of five (5) CSEC passes, including Mathematics and English Language.
• CAPE Level Technical Drawing required.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to effectively liaise with customers and internal teams.
• Strong customer service orientation and attention to detail.
• Ability to understand and communicate technical product information.
• Ability to work effectively in a fast-paced environment.

Preferred Qualifications & Experience

• NESC Diploma in Heavy Equipment Maintenance/Operations would be an asset.
• Prior practical experience working with heavy machinery or industrial equipment would be an asset.
• Previous experience in customer service, technical sales, parts, or a related industrial environment would be an asset.
• Knowledge of heavy equipment parts and maintenance would be an advantage

Job Ref: RS