Key Responsibilities<\/strong> Knowledge, Skills & Abilities<\/strong> Benefits & Perks<\/strong> <\/body><\/html><\/p>\n","protected":false},"featured_media":37946,"template":"","meta":{"_acf_changed":false},"job-category":[],"job-location":[],"job-type":[],"class_list":["post-37945","job","type-job","status-publish","has-post-thumbnail","hentry"],"acf":{"positionid":"201420","company":"","salary":"","salary_max":"","apply":"https:\/\/www.eveandersonrecruitment.com\/gy\/apply\/?JOBSHARE3UZHJRLIUY3UTWCGPX6KH3W2RGI3YCIHIUNAOSCXQIVFVVLQ76GIVACPU4D7BLHM3RN3GSHCUPRCHWQKNP5I6YG56DASDUD7&src=&srcref="},"_links":{"self":[{"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/job\/37945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/types\/job"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/media\/37946"}],"wp:attachment":[{"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/media?parent=37945"}],"wp:term":[{"taxonomy":"job-category","embeddable":true,"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/job-category?post=37945"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/job-location?post=37945"},{"taxonomy":"job-type","embeddable":true,"href":"https:\/\/evecaribbean.com\/gy\/wp-json\/wp\/v2\/job-type?post=37945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
• Deliver an outstanding service experience to all customers.
• Promote organic growth through high levels of customer engagement.
• Take ownership of customer concerns with proactive follow-up and 100% resolution.
• Review and refine service procedures, policies, and standards to optimize opportunities
and minimize risks.
• Oversee clearance and processing of all air and sea freight (incoming and outgoing cargo)
ensuring timely delivery.
• Recruit, coach, and develop customer service agents, fostering an environment of
empowerment and excellence.
• Market and promote the business to increase clientele and drive growth.
• Stay ahead of industry developments and apply best practices for continuous
improvement.
• Manage resources effectively to achieve qualitative and quantitative targets.
• Maintain an orderly workflow aligned with priorities.
Preferred Qualifications<\/strong>
• Associate’s degree or higher in Business Management or Marketing.
• Certification in supply chain management (APICS, CSCMP).
• Minimum 1 year of proven experience as a operations supervisor or manager.
• Must be flexible due to cargo clearance times varies
• Experience as a Customs Broker is an asset.
• Experience with logistics software and systems.
• Valid driver’s license for manual vehicles up to 10 tons would be an asset.<\/p>\n
• Strong interpersonal skills with empathy and patience in handling challenging
interactions.
• Ability to collaborate with key stakeholders (Customs, warehouse, internal departments).
• Excellent written and verbal communication skills.
• Advanced troubleshooting and multitasking abilities.
• Highly organized with clear goal-setting and process management skills.
• Knowledge of international shipping regulations and compliance.
• Strategic thinker with demonstrated leadership capacity.
• Proficiency in management methods and techniques to achieve business goals.
• Strong analytical skills with ability to interpret data and optimize operations.<\/p>\n
• Competitive salary and annual, performance-based bonus.
• Paid vacation and holidays.
• Professional development and training opportunities.
• Clear career advancement pathways.
• Collaborative and inclusive company culture.<\/p>\n