Job Summary<\/p>\n<\/strong>Baristas contribute to the Company’s success by providing legendary customer service to all customers. This job creates the Company’s Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The incumbent is responsible for modeling and acting in accordance with guiding principles.<\/span>
Job Responsibilities<\/strong><\/span><\/p>\n\n- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.<\/span><\/li>\n
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.<\/span><\/li>\n
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.<\/span><\/li>\n
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.<\/span><\/li>\n
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.<\/span><\/li>\n
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.<\/span><\/li>\n
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.<\/span><\/li>\n
- Discovers and responds to customer needs.<\/span><\/li>\n
- Follows the Company’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.<\/span><\/li>\n
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.<\/span><\/li>\n
- Maintains regular and consistent attendance and punctuality.<\/span><\/li>\n
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.<\/span><\/li>\n
- Follows health, safety and sanitation guidelines for all products.<\/span><\/li>\n
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.<\/span><\/li>\n<\/ul>\n
Required Knowledge, Skills and Abilities<\/strong><\/span><\/p>\n\n- Valid passport- must be able to travel for international training<\/strong><\/span><\/li>\n
- Ability to understand and carry out oral and written instructions and request clarification when needed<\/span><\/li>\n
- Strong interpersonal skills<\/span><\/li>\n
- Ability to work as part of a team<\/span><\/li>\n
- Ability to build relationships<\/span><\/li>\n
- Ability to learn quickly<\/span><\/li>\n<\/ul>\n
Core Competencies<\/strong><\/span><\/p>\n\n- Customer Focus – <\/strong> Delivers legendary service that meets and exceeds all customers’ expectations<\/span><\/li>\n
- Ethics and Integrity – <\/strong>Adheres to Starbucks values, beliefs and principles during good and bad times<\/span><\/li>\n
- Composure – <\/strong>Remains calm, maintains perspective and responds in a professional manner when faced with tough situations<\/span><\/li>\n
- Personal Learning – <\/strong>Takes personal responsibility for the continuous learning of new knowledge, skills and experience<\/span><\/li>\n
- Dealing with Ambiguity – <\/strong>Able to successfully function during times of uncertainty and changing priorities<\/span><\/li>\n
- Decision-Making – <\/strong>Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment<\/span><\/li>\n
- Interpersonal Savvy – <\/strong>Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks<\/span><\/li>\n
- Results Oriented – <\/strong>Gets results and achieves goals<\/span><\/li>\n<\/ul>\n