Retail Services Supervisor

Summary
1. To work with the Retail Services Manager to develop the Guyana Retail Store to a full retail paint and accessories facility, offering top quality service to customers, coating information and related products.
2. To consistently achieve year-on-year sales targets and growth.

Location: The position will be based at Guyana retail stores.
Dimensions: The Retail Services Supervisor will report to the Retail Services Manager

Responsibilities:

1. Sales
a) Create dynamic sales building strategies to increase sales.
b) Ensure sales targets are consistently met and strategic selling targets and initiatives are completed as assigned.
c) Ensure that Retail staff engage in add on sales and up sell other products or services.
d) Ensure that proper prices and discounts are applied to each category of goods
and customers.

2. Customer Relations
a) Oversee daily the functions of the Retail store, including staff management, reporting, reconciliation, and other related retail sales activities on time in full.
b) Ensure standards for quality and customer service are met.
c) Respond to customer complaints and comments in a timely manner.
d) Visit the retail sales floor regularly, conversing with customers to obtain feedback on continuous improvement strategies.
e) Be responsible for the timely opening and closing of the retail store.

3. Advertisement and Promotion
a) Examine merchandise to ensure that it is correctly priced, displayed or functions as advertised.
b) Ensure that merchandise is set up in an attractive display.
c) Ensure weekly store housekeeping/cleaning guidelines are consistently performed
d) Assist the Retail Services Manager with implementing “in-store” promotions and special events from the Sales and Marketing team.

4. Cash and Inventory Management
a) Be responsible for floats and balance sales on a daily basis.
b) Ensure cash is banked daily or as prescribed by the Finance department.
c) Maintain a routine for ordering of goods from Inventory and maintain adequate levels of fast-moving stock.
d) Keep track of inventory requirements while using the information to make estimates on optimal stock levels.
e) Conduct periodic inventory analysis as required to accurately determine how much of a product or brand should be ordered (and when) so the store can build sales figures without overstocking.
f) Ensure accurate controls and procedures are in place to properly implement stock checks.
g) Monitor and control the movement of stock and ensure variances in physical stock are within tolerance levels.
h) Ensure compliance with established procedures and maintain effective internal control over the physical.

5. People Management
a) Plan and conduct meetings with staff to ensure compliance with established practices to implement new policies and to apprise employees of any changes to current standards.
b) Ensure that staff are taught correct sales, colour delivery and customer services procedures and have a good knowledge of the products they sell.
c) Observe and monitor employee performance to ensure adherence to the Business Unit’s policies and procedures.
d) Manage and motivate staff to increase and maintain productivity and efficiency and maintain favourable working relationships with all employees to promote a cooperative and harmonious working environment and facilitate positive employee morale. Encourage staff to take initiative to improve operations, reduce costs and improve product quality and customer service.
e) Carry out performance appraisals as per company’s procedure in ensuring that reviews are ongoing, and results are used to help employees improve performance – which includes development of employees for future advancement when possible.
f) Cascade yearly MBOs to all direct reports clearly defining their strategic deliverables with Specific Measurable Attainable Relevant and Timely (SMART) principles and also meet the requirement of Board of Directors.
g) Implementation of productivity/quality metrics and of incentive programs designed to minimize costs and enhance efficiency.

Qualifications / Experience
1. A Bachelor’s degree in Business Management or a related area with at least two (2) years of related work experience particularly in Customer Service, Sales and Retail Management.
OR
2. An Associate Degree in Business Management or related area with at least four (4) years of related work experience particularly in Customer Service, Sales and Retail Management.

Skills, Competencies and Requirements
1. Exemplary customer service skills, including dealing effectively with the public both in
person and over the telephone.
2. Excellent oral and written communication skills.
3. Knowledge of and previous experience with Microsoft Office.
4. Ability to work in a team based environment.
5. Knowledge of paints and the coatings industry.
6. Ability to work neatly and accurately.
7. Able to work well under pressure.
8. Previous experience in a SAGE ERP system billing environment would be an asset.