Operations Supervisor

Key Responsibilities
• Deliver an outstanding service experience to all customers.
• Promote organic growth through high levels of customer engagement.
• Take ownership of customer concerns with proactive follow-up and 100% resolution.
• Review and refine service procedures, policies, and standards to optimize opportunities
and minimize risks.
• Oversee clearance and processing of all air and sea freight (incoming and outgoing cargo)
ensuring timely delivery.
• Recruit, coach, and develop customer service agents, fostering an environment of
empowerment and excellence.
• Market and promote the business to increase clientele and drive growth.
• Stay ahead of industry developments and apply best practices for continuous
improvement.
• Manage resources effectively to achieve qualitative and quantitative targets.
• Maintain an orderly workflow aligned with priorities.

Preferred Qualifications
• Associate’s degree or higher in Business Management or Marketing.
• Certification in supply chain management (APICS, CSCMP).
• Minimum 1 year of proven experience as a operations supervisor or manager.
• Must be flexible due to cargo clearance times varies
• Experience as a Customs Broker is an asset.
• Experience with logistics software and systems.
• Valid driver’s license for manual vehicles up to 10 tons would be an asset.

Knowledge, Skills & Abilities
• Strong interpersonal skills with empathy and patience in handling challenging
interactions.
• Ability to collaborate with key stakeholders (Customs, warehouse, internal departments).
• Excellent written and verbal communication skills.
• Advanced troubleshooting and multitasking abilities.
• Highly organized with clear goal-setting and process management skills.
• Knowledge of international shipping regulations and compliance.
• Strategic thinker with demonstrated leadership capacity.
• Proficiency in management methods and techniques to achieve business goals.
• Strong analytical skills with ability to interpret data and optimize operations.

Benefits & Perks
• Competitive salary and annual, performance-based bonus.
• Paid vacation and holidays.
• Professional development and training opportunities.
• Clear career advancement pathways.
• Collaborative and inclusive company culture.