Visa and Immigration Coordinator

Position Summary
The Visa and Immigration Coordinator (VIC) is responsible for managing and overseeing the end-end processing of visa and immigration applications. This includes the preparation and formal submission of applications to relevant authorities, ensuring accuracy, regulatory compliance, and timely service delivery. The role requires effective coordination with clients, government agencies, and internal teams.

Responsible For
Operations Support Agent (as assigned)

Roles and Responsibilities

Oversee and manage the full lifecycle of visa immigration applications, including document preparation, formal submission to relevant authorities and follow through completion

Review application forms and supporting documents for accuracy, completeness, and compliance

Ensure all applications meet country-specific and regulatory requirements prior to submission

Liaise with government agencies, embassies, and relevant authorities on behalf of clients

Monitor application progress and ensure timely follow-ups and resolution of issues

Provide guidance and support to clients regarding visa requirements and procedures

Maintain and update internal databases, tracking systems, and client records

Ensure proper document management, including scanning, filing, and record keeping (electronic and physical)

Supervise and support junior staff, ensuring adherence to SOPs and quality standards

Identify discrepancies or risks and escalate issues to management when necessary

Assist in preparing operational reports and tracking performance metrics

Ensure compliance with company policies, SOPs, and quality management systems

Attend client meetings, provide information and feedback as required

Minimum Qualification Requirmenent

Associate degree or post-secondary qualification in Business Administration, Office Administration, or a related field

Minimum 2–3 years of experience in visa processing, immigration services, or a similar administrative/operations role

Experience in handling documentation, compliance processes, or working with government agencies

Skills and Competencies

Strong attention to detail and high level of accuracy

Excellent organizational and time-management skills

Strong written and verbal communication skills

Ability to manage multiple applications and deadlines simultaneously

Problem-solving and analytical thinking

Proficiency in Microsoft Office (Excel, Word, Outlook)

Leadership and supervisory capability

High level of professionalism, confidentiality, and accountability

Preferred (Not Required)

Experience using visa application portals or immigration systems

Familiarity with statutory registration and compliance processes

Experience in a client-facing role