Customer Service Representative

About The Job

Our Customer Service Representative (CSR) will provide information and assistance to all of our customers here at Client’s company , while also being committed to resolving concerns with a focus on 100% customer satisfaction.

The best CSRs are motivated by providing pleasant and focused assistance to customers. They are patient, positive, empathetic, and great communicators. They are also highly-focused on providing expedient and accurate service in our fast-paced environment, towards ensuring all customers are served in a timely and courteous manner.

Job Requirements

• Proven customer service experience

• Able to provide a high level of customer service to all internal and external customers at all times.

• Well spoken, with an outgoing and friendly personality.

• Patient, with the ability to remain calm and professional during challenging interactions

• Ability to multi-task, prioritize, and organize time effectively.

• Experience in cash handling/cash management in a business environment

• Ability to assist with the clearing, sorting and packing of cargo in store

• Flexible with the ability to work on weekends.

• Knowledge of brokerage or courier service industry preferred, but not required

• Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge

• Excellent problem-solving skills with ability to follow up on resolutions

• Ensure cargo workflow procedures are followed with maximum efficiency

• Perform inventory counts as needed

• Ability to maintain high levels of productivity and focus in a fast-paced environment

• Ability to follow communication procedures, guidelines, and policies

• Disciplined and focused worker.

• CXC passes in Mathematics and English.