Sales and Administrative Assistant

Job Summary

The Sales & Administrative Assistant plays a key role in supporting daily sales and office operations while delivering excellent customer service. This position is responsible for assisting customers, supporting the sales team with administrative tasks, maintaining accurate records, and ensuring efficient office coordination.

Job Responsibilities

1. Deliver friendly, professional, and efficient customer service in person, over the phone, and via email.
2. Support the sales team by responding to customer inquiries, preparing quotations, processing orders, and following up as needed.
3. Maintain accurate and organized records of sales transactions, customer information, and administrative documents.
4. Perform general administrative duties, including data entry, email correspondence, document preparation, filing, and record management.
5. Assist with the day-to-day operations of the office to ensure smooth coordination between sales and administrative functions.
6. Proactively identify opportunities to improve customer satisfaction and enhance service delivery.
7. Collaborate with team members to achieve sales goals and contribute to the company’s overall success.
8. Perform other related duties as assigned to support business operations.

Job Competencies

1. Strong communication and interpersonal skills with a customer-focused approach.
2. Basic computer proficiency, including familiarity with email, word processing, and data entry.
3. Good organizational skills with attention to detail and accuracy.
4. Proactive attitude with a willingness to learn and take initiative.
5. Ability to work effectively both independently and as part of a team.
6. Positive, professional, and dependable work ethic.

Qualifications

1. High school diploma or equivalent.
2. No prior work experience required; training will be provided.
3. Previous customer service or administrative experience is an asset but not required.
4. Bilingual in Spanish or Portuguese is considered an asset.