Operations Support Agent

The Operations Support Agent provides administrative and operational support to ensure the efficient processing of applications, accurate record-keeping, and seamless coordination between front and back-office functions. The role supports visa and immigration processing, statutory registrations, and general business operations in accordance with company procedures, SOPs, and quality standards.
The Operations Support Agent supports visa application processing activities but does not independently submit applications unless expressly authorized by the Visa and Immigration Coordinator.

Roles and Responsibilities

Support the processing of visa and immigration applications, including document preparation and status tracking

Assist with statutory registrations and compliance requirements, including business registration, TIN, NIS, VAT, and licenses

Liaise with government agencies, as directed to facilitate applications and compliance processes

Maintain and update internal databases, tracking systems, and client records with a high level of accuracy

Assist with document verification, scanning, filing, and record-keeping (electronic and physical)

Monitor application status and follow up on outstanding or pending items

Prepare reports, spreadsheets, and other operational documents as required

Assist with payment tracking, receipts and basic financial record-keeping

Ensure all activities are performed in compliance with company SOPs and quality management standards

Provide general administrative and operational support to the team

Escalate issues, discrepancies or risks to the Visa and Immigration Coordinator in a timely manner

Minimum Qualification Requirements

Associate degree or post-secondary qualification in Business Administration, Office Administration, or a related field

Minimum 1 year of administrative, clerical, or operations experience (preferred)

Basic understanding of office procedures and document management

Skills and Competencies

Strong attention to detail and accuracy

Good organizational and time-management skills

Ability to follow structured procedures and SOPs

Basic problem-solving skills

Proficiency in Microsoft Office (Word, Excel, Outlook)