{"id":38033,"date":"2026-05-14T11:47:58","date_gmt":"2026-05-14T15:47:58","guid":{"rendered":"https:\/\/evecaribbean.com\/bb\/job\/call-centre-agent\/"},"modified":"2026-07-23T05:19:12","modified_gmt":"2026-07-23T09:19:12","slug":"call-centre-agent","status":"publish","type":"job","link":"https:\/\/evecaribbean.com\/bb\/job\/call-centre-agent\/","title":{"rendered":"Call Centre Agent"},"content":{"rendered":"Job Summary \n\nWe are currently seeking to build a pool of customer-focused and results-driven Call Centre Agents for upcoming opportunities across Barbados. \n\nThese roles are critical within Business Process Outsourcing (BPO), financial services, telecommunications, and customer support environments, where delivering high-quality service and maintaining customer satisfaction are key. \n\nThe ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to perform effectively in a fast-paced, target-driven environment. \n\nKey Responsibilities \n\n\u2022 Handle inbound and outbound customer calls in a professional and courteous manner \n\u2022 Respond to customer inquiries, concerns, and requests promptly and accurately \n\u2022 Provide product, service, and account-related information \n\u2022 Resolve customer complaints efficiently while maintaining a positive customer experience \n\u2022 Escalate complex issues to the appropriate team where necessary \n\u2022 Follow up with customers to ensure resolution and satisfaction \n\u2022 Accurately record customer interactions and update systems (CRM\/ticketing platforms) \n\u2022 Maintain detailed and accurate call logs and documentation \n\u2022 Adhere to data protection and confidentiality standards \n\u2022 Meet and exceed performance metrics such as call handling time, quality scores, and customer satisfaction ratings \n\u2022 Maintain productivity and service standards in line with organizational expectations  \n\nRequirements & Qualifications \n\n\u2022 Minimum of 1\u20133 years\u2019 experience in customer service or call centre environments \n\u2022 Strong verbal communication and listening skills \n\u2022 Proficiency in basic computer systems and CRM platforms \n\u2022 Ability to multitask and work in a fast-paced, target-driven environment \n\u2022 Flexibility to work shifts, including evenings, weekends, and public holidays","protected":false},"featured_media":38034,"template":"","meta":{"_acf_changed":false},"job-category":[515],"job-country":[548],"job-location":[],"job-type":[459],"class_list":["post-38033","job","type-job","status-publish","has-post-thumbnail","hentry","job-category-customer-service","job-country-barbados","job-type-temporary","job-status-active"],"acf":{"positionid":"201019","company":"","salary":"","salary_max":"","apply":"https:\/\/evecaribbean.com\/bb\/apply\/?JOBSHARE5N5DYMAQU3Z5KF5DH5CPX4YGTMQHIDMHJZMYBYULPATCLRPRVL26K5JPUGJXU662Y6JRMAIQ57DWH5CMT6SAK22SPFCJIC6PWJZ3JSWF2AFLTQOSYJAECWMVQYG5G2UNAGCAD4LGEGTQ6EUG&src="},"_links":{"self":[{"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job\/38033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/types\/job"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/media\/38034"}],"wp:attachment":[{"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/media?parent=38033"}],"wp:term":[{"taxonomy":"job-category","embeddable":true,"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job-category?post=38033"},{"taxonomy":"job-country","embeddable":true,"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job-country?post=38033"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job-location?post=38033"},{"taxonomy":"job-type","embeddable":true,"href":"https:\/\/evecaribbean.com\/bb\/wp-json\/wp\/v2\/job-type?post=38033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}